Privacy Policy

Effective Date: 5/3/2025

At The Sad Ghost Club we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you make a purchase through our online store powered by Squarespace, and how we use our third-party service providers, Inkthreadable and Royal Mail Click and Drop, to fulfil your orders.

1. Information We Collect

When you make a purchase from our website, we collect the following personal information:

  • Personal Information: Name, email address, billing and shipping address, phone number.

  • Payment Information: Credit card details or other payment methods (note: Squarespace securely handles payment processing through third-party providers).

  • Order Information: Products you have purchased, order number, and delivery information.

  • Account Information (if applicable): If you create an account on our website, we collect your login credentials and account settings.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfilment: We share your order details (including shipping address and order items) with our fulfillment partners, Inkthreadable and Royal Mail Click and Drop, to process and ship your order.

  • Communication: To send order updates, shipping notifications, and any other customer service communications.

  • Improvement of Services: To analyse website usage and improve the user experience.

  • Marketing: With your consent, we may send you promotional emails about our products, offers, or updates. You can unsubscribe from marketing communications at any time.

3. Sharing Your Information

We may share your personal information in the following ways:

  • Inkthreadable: As our order fulfilment partner, Inkthreadable handles the production and shipping of your products. To ensure accurate fulfilment, we share your shipping details, product information, and any necessary order details with them. Inkthreadable is also committed to protecting your data in accordance with their privacy policy.

  • Royal Mail Click and Drop: We use Royal Mail Click and Drop to manage the shipping and delivery of orders. To fulfil orders, we share your shipping information (name, address, and order details) with Royal Mail for the purpose of processing and delivering your order. Royal Mail Click and Drop adheres to their own privacy policies and security measures.

  • Payment Processors: Payment processing is handled by third-party services integrated with Squarespace, such as Stripe or PayPal. These services are responsible for securing your payment information and are governed by their own privacy policies.

  • Legal Obligations: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

4. Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption and secure payment processing. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience. These technologies help us analyse how users interact with our website, personalise content, and improve our services. You can control cookies through your browser settings.

For more information on how we use cookies, please refer to our Cookie Policy.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can update or correct your personal information.

  • Deletion: You can request the deletion of your personal information, subject to certain legal restrictions.

  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email.

If you wish to exercise any of these rights, please contact us using the information below.

7. International Transfers

As a global business, your personal information may be transferred to and stored in countries outside your country of residence, including the United Kingdom. By providing us with your personal information, you consent to these transfers in accordance with this Privacy Policy.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will post the revised policy on our website with an updated effective date. Please check back periodically for any changes. Your continued use of our website and services after any changes to this Privacy Policy will be deemed to be your acceptance of those changes.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:

The Sad Ghost Club
Email: thesadghostclub@gmail.com
Address:

The Sad Ghost Club
Sparks
78 Broadmead
BS1 3DS Bristol
Somerset